E-Service Management

 

E-services management is an electronic service builder that enables the creation, management, and delivery of digital services, with integrated qualified electronic signature and payment capabilities.


This solution is implemented using the ZebraDoc platform.

Funkcijos

For system administrators

  • Creation and grouping of document templates, such as applications and complaints, based on specific needs

  • User authentication via the State Information Resources Interoperability Platform (VIISP) and/or electronic signature

  • Privacy policy creation and management

  • Submission of documents by unauthenticated service users

  • Signing of completed documents with a qualified electronic signature

  • Transfer of submitted document data to your document management system

  • Email notifications about document or request status changes using customizable templates

  • Integrated payment processing capabilities

  • Review and analysis of submitted documents

  • Ability to communicate with authenticated service users

 

For residents

  • Fill out and submit documents such as applications or complaints from a computer, tablet or mobile device, with the option to attach additional files

  • Automatic document generation based on the completed form

  • Submission of additional documents if needed

  • Signing of submitted documents with a qualified electronic signature

  • Tracking the status of submitted requests or documents

  • Payment initiation when required

  • Ability to communicate with the service provider

  • Email notifications about updates to the document or request status

Privalumai

  • Unlimited range of services and document types that can be collected

  • Delivered as a ready-to-use service, with no need to host or maintain the solution

  • Faster and more convenient service delivery and document submission

  • Reduced workload for institutional staff

  • Document tracking functionality available to residents

  • Use of modern solutions for electronic signing and online payments

Why choose this system?

The e-services system is designed for quick and convenient creation of new electronic services. It enables efficient collection of requests and documents, with seamless transfer of collected data to the relevant information system, such as a document management platform.

Using this system significantly speeds up the collection of information, payments, feedback and inquiries. It also benefits those submitting documents or requests by providing a smoother service experience and clear updates on the processing status.

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